1. Introduction
BioSlumber ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit our website or purchase our digital guide, "Sleep Architecture" (the "Product"), how we use it, and the choices you have — including your right to opt out of marketing communications.
By using our website or purchasing our Product, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect the following types of information:
- Contact information you provide at checkout, such as your name and email address.
- Transaction information processed by our payment provider, Digistore24, including order details and purchase history. We do not directly collect or store your full payment card details.
- Technical information such as your IP address, browser type, device type, and pages visited, collected automatically through cookies and similar technologies.
- Communications you send to us, such as support requests or feedback.
3. How We Use Your Information
We use the information we collect to:
- Process your purchase and provide instant access to the Sleep Architecture guide;
- Provide customer support and respond to your inquiries;
- Send you transactional emails, such as order confirmations and payment receipts;
- Send you newsletters, product updates, and marketing emails, where you have not opted out;
- Improve our website, products, and customer experience;
- Comply with legal obligations and enforce our Terms and Conditions.
4. Marketing Communications and Your Opt-Out Rights
You Are Always in Control
If you receive newsletters or marketing emails from BioSlumber, you have the right to opt-out or unsubscribe from our newsletters and marketing emails at any time. You can do this in either of the following ways:
- Click the "Unsubscribe" link found at the bottom of any marketing or newsletter email we send you; or
- Contact us directly at support@bioslumber.com and request to be removed from our mailing list.
Once you unsubscribe, we will remove you from our marketing lists within a reasonable timeframe, typically within a few business days. Please note that even after opting out of marketing emails, we may still send you essential transactional emails related to your purchase, such as delivery confirmations or support responses.
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to improve functionality, analyze site traffic, and understand how visitors interact with our pages. You can control or disable cookies through your browser settings; however, doing so may affect certain features of our website.
6. Third-Party Service Providers
We may share your information with trusted third-party service providers who help us operate our business, including:
- Digistore24, our payment processor and order management platform, which handles checkout and payment processing;
- Email service providers used to deliver transactional and marketing communications;
- Analytics providers used to understand website performance.
These providers are only permitted to use your information as necessary to provide services to us and are required to maintain the confidentiality of your data. We do not sell your personal information to third parties.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to comply with legal, accounting, or reporting obligations, resolve disputes, and enforce our agreements.
8. Data Security
We take reasonable administrative and technical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict the use of your data, and the right to object to certain processing activities. To exercise any of these rights, please contact us using the details below.
10. Children's Privacy
Our website and Product are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us so we can promptly remove it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, including unsubscribing from marketing communications, please contact us at:
Email: support@bioslumber.com