Email Support
The fastest way to reach us is by email. Our support team is ready to help with order issues, refund requests, download problems, or general questions.
support@bioslumber.comOrder & Billing Questions
All payments are securely processed by Digistore24. If you have a billing question or need a receipt, please include your order number when you email us so we can assist you faster.
Refund Requests
We offer a 60-day money-back guarantee. To request a refund, simply email support@bioslumber.com with your order details, and we'll take care of the rest — no questions asked.
Unsubscribe from Emails
You can unsubscribe from our newsletters and marketing emails at any time by clicking the unsubscribe link at the bottom of any email, or by contacting us directly and we'll remove you promptly.
Response Time
We aim to respond to all inquiries within 24–48 hours on business days.